Tibet

Full Booking Terms & Condition


1. PAYMENT, BOOKING, AND CONFIRMATION OF YOUR HOLIDAY

a) To arrange a holiday, you can use our website or call us to request a quotation. Once satisfied with the quotation, you may: i) Visit the Payment page and complete the deposit or full payment online using a credit or debit card. ii) Call your Travel Curator to process your booking and payment over the phone. iii) Pay the specified deposit or full amount via the email link provided.

The individual listed on the quotation (“leader”) must have authorization from all parties named in the booking and, for any members under 18 years old, from their parent or guardian. By paying the deposit, the leader agrees to these Terms and Conditions on behalf of all party members and confirms their authority to do so. The leader is responsible for all payments and must be at least 18 years of age when the booking is made.

b) Due to the nature of the holidays we arrange, it may not be possible to confirm all requested components at the time of booking. Once we reasonably expect key elements to be available, we will process your payment, and a contract will be established, as described in (1c). If key elements are unavailable, we will notify you and not process your payment.

Processing your payment does not guarantee that all requested arrangements are confirmed. If you book online, any acknowledgment of receipt is not a confirmation of booking. Confirming all elements may take two weeks or more, and changes might be necessary. If we cannot confirm the key elements or provide acceptable alternatives, we will refund your payment. However, cancellations initiated by you prior to confirmation will incur standard cancellation charges as per clause 3.

c) A contract between us is established when we process your payment, and we will issue either a deposit receipt or a confirmation invoice if all arrangements are confirmed. If elements remain unconfirmed, we will communicate updates and provide a confirmation invoice once final arrangements are secured. The confirmation invoice outlines the contracted services. It is essential to check this document carefully and notify us within ten days of any discrepancies. We cannot accept liability for inaccuracies reported after this period. Ensure the names of all travelers match their passports.

d) A deposit specified on your quotation or advised by your Travel Curator must be paid at the time of booking. Some arrangements may require full payment upfront, which will be communicated to you. The remaining balance is due at least three calendar months before departure. Bookings made within three months of departure require full payment at confirmation. Failure to meet payment deadlines will result in cancellation, and cancellation charges in clause 3 will apply. Written notice of cancellation will be provided.

e) Payments made to authorized travel agents for holidays including flights are held on our behalf until transferred to us or refunded to you. For bookings without flights, funds are held by the agent until we issue the confirmation invoice, after which they are held on our behalf.

f) For online bookings or email correspondence, we will send confirmation invoices and relevant documents via email. You must regularly check your email and print necessary documents. If email communication is unsuccessful, we may contact you by phone or post. Some documents may only be sent by post. References to “writing” include emails.

g) You may contact us via email for inquiries or modifications, using the email address of your Travel Curator.

2. HOLIDAY AMENDMENT

If you wish to modify your confirmed holiday, the leader must notify us in writing as soon as possible. While we will endeavor to accommodate changes, they cannot be guaranteed. If changes are possible, we will provide a quote for additional costs, including supplier charges and a S$150 per person amendment fee. If modifications reduce the holiday cost by more than 10%, this will be considered a partial cancellation, and cancellation charges as per clause 3 will apply. Please note that changes to the group size or specific airline tickets may incur significant additional costs.

3. HOLIDAY CANCELLATION

Cancellations must be submitted in writing by the leader and are effective only when received at our offices. As we incur costs from the time of booking, cancellation charges will apply to the entire booking. If a single party member is being canceled, specific charges and adjustments will be communicated. Late booking and amendment fees are non-refundable in the event of cancellation.

Time Before Departure When NotifiedCancellation Charges
90 Days or MoreDeposits
Thereafter, it will follow the full deposit(s) paid in % of the
invoice total
60 – 90 days25%
31 – 60 days50%
15 – 30 days75%
Less than 14 days or no show100%

You acknowledge that the nature of travel is adventurous and that as such some holidays may involve a significant amount of inherent personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort. Some activities incidental to the holiday may carry inherent risks and if you wish to participate you may be requested to sign an additional waiver form by the local supplier. It is your responsibility to ensure that you are physically fit enough to participate, that you have adequate protective clothing and safety equipment and take sensible precautions for your own safety and for the safety of any children for whom you are responsible.

14. EXPECTATIONS & SAFETY WHILE OVERSEAS

Please note it is the requirements and standards of the country in which any services, that make up your holiday are provided, which apply to those services and not those of Singapore. As a general rule, these requirements and standards will not be the same as Singapore and may often be lower. The infrastructure standards in certain overseas countries are often quite different from those accepted as the “norm” in Singapore. This can include levels of service and the reliability of transport, food, accommodation, communications, power and water supplies to name but a few. In addition you must take reasonable precautions for your own safety whilst on holiday. For example, you are advised not to walk alone at night in unlit areas and not to display jewellery or valuables.

15. FLIGHTS

a) It is a requirement of some airlines that all onward and return flights are reconfirmed at least 72 hours before departure. Therefore it is essential that you contact the appropriate airline or our representatives on arrival to reconfirm your flights. Remember to check current timings as they are subject to change and we recommend that, where possible, guests check in on-line 24hours prior to departure.

b) Many airlines, airports and governments levy a variety of taxes and surcharges including but not limited to departure, arrival, noise, environmental, fuel and security taxes or surcharges, which are often payable locally unless specifically shown on your tickets as being prepaid.

c) If you fail to utilise the outbound portion of your flight ticket the inbound portion will automatically be cancelled.

d) We are not always in a position at the time of booking to confirm the flight timings that will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs. Please note also your responsibility under 15(a) above.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

16. DELAY, LATE ARRIVAL, DENIED BOARDING

We cannot accept responsibility if you miss your flight or transfer due to late check in, check in queues, delays in connecting transport or due to delays introduced by security procedures. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, you may pursue only the airline for the compensation or other payment due to you. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding.

17. ACCOMMODATION

The accommodation provided is only for the use of those persons named on the confirmation invoice and subletting, sharing
or assignment is prohibited.

18. COMPLAINTS & CLAIMS

In the event that you have a cause for complaint whilst on holiday you must immediately bring it to the attention of the management of the accommodation or relevant supplier and if unresolved, please obtain written confirmation from them of the complaint so that we will have the opportunity to correct the matter during the holiday. If you fail to do so you deprive us and our suppliers of the chance to investigate your complaint and to do our best to rectify it. If we are unable to resolve matters whilst you are on holiday and you remain dissatisfied you must write to us within 28 days of your return with full details. Please quote your booking reference on all correspondence. If you fail to follow this complaints procedure, your right to claim any compensation may be affected or even lost as a result.

19. LAW & JURISDICTION

We both agree that Singapore Law (and no other) shall apply to your contract and to any dispute, claim or other matter of any description that arises between us. We both also agree that the courts of Singapore shall have exclusive jurisdiction over any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us.

20. PRIVACY & PERSONAL INFORMATION

Your personal information and that of your party is important to us. We process all personal information in accordance with the General Data Protection Regulation (GDPR), applicable Singapore privacy laws and our privacy policy. Should you have any questions about how we handle your personal information and that of your party, please refer to our privacy policy which can be found on our website at this address: https://www.scottdunn.com/about/legalities/privacy-policy. Should you wish to stop hearing from us, by email or by any other means, please email us at dataprotection@scottdunn.com detailing how you wish us to use and store your personal information.

We are now required to collect Advance Passenger Information (API) for passengers prior to travel to many destinations. This information is required for immigration control and to aid aviation safety and security, and as such we require full passport details, passenger names, dates of birth and nationalities to pass onto the relevant airlines. In addition please note that we are required to pass on your mobile and email details to many airlines in case they need to contact you prior to travel. This information will not be retained by the airlines after your travel has been completed and will be used solely in the course of conducting your travel arrangements. Scott Dunn will not be held responsible if you fail to provide or comply with relevant API requirements

21. AGENCY

In general, we will act as an agent for, and sell various travel related products and/or services as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as our wholesalers and tour operators. Where we act as agent, any booking, advisory and other services (such as processing a change or cancellation with the relevant travel services provider) that we provide to you are collateral to that agency relationship.
Where we act as agent, our obligation to you is to (and you expressly authorise us to) provide booking and advisory services, including making travel bookings on your behalf and arranging relevant contracts between you and travel service providers. We exercise care in the selection of reputable travel service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings made on your behalf are made subject to the terms and conditions imposed by these travel service providers, including conditions of carriage, fare rules, change and cancellation policies and limitations of liability. The travel service provider’s terms and conditions are separate to our Booking Terms and Conditions (which cover our booking and advisory services provided to you). The relevant travel service provider’s terms and conditions can generally be accessed on their country-specific website.

IMPORTANT INFORMATION

The following Important Information should be read in conjunction with our Terms and Conditions, as together they form the basis of
your contract with us. Please read these carefully as they set out our respective obligations.

CREDIT CARDS

Azurea Escapes accepts Visa, MasterCard, American Express & Diners credit cards plus most bank debit cards. Most credit cards are widely accepted around the world, but please note that fees charged for their use vary dramatically from country to country. Fees in excess of 10% are not uncommon and exchange rates can be poor. Please check before using your credit card.

TRAVEL INSURANCE

It is a condition of booking with us that you and all members of your party obtain travel insurance, covering all elements of your holiday arrangements. If you are unable to supply details of sufficient travel insurance or a signed waiver, then we will be unable to issue your final travel documents. We highly recommend that you obtain travel insurance at the time of booking, rather than leaving it until close to your departure date, as this will provide cover in case you need to cancel your booking prior to departure. It is vital to ensure that your travel insurance policy, particularly general policies, such as annual or credit card policies, provide adequate cover for cancellation, missed departure, unused accommodation and all activities, particularly those considered hazardous, that you plan to undertake.

Activities considered hazardous include but are not limited to such activities as diving, rafting, trekking, skiing, horse-riding, paragliding,
kite surfing, bungee jumping, travel in light or single engine aircraft, safaris and many more. If in doubt whether an activity is covered
please ensure that you contact your travel insurance company. In many instances, insurance designed to cover a specific single journey
or specific activity will provide a much higher level of cover, than the general annual or credit card policies. Virtually all insurance policies will exclude any undisclosed pre-existing conditions, medical or otherwise, if in doubt always check with the insurance company prior to departure. Please see our terms and conditions for further information.

HEALTH, VISAS, & PASSPORT

Many countries require passports, visas and health certificates to be presented before entry is permitted. Please ensure that you and all members of your party, including infants and children, are in possession of a passport, valid for at least 6 months, prior to departure.
We will advise the passport, visa and health requirements for Singaporean Citizens at the time of booking but we strongly advise that
you contact the relevant embassy(ies) or consulate(s) and your doctor, in good time prior to travel, in order to check the latest advice
and regulations, as they can change at short notice.
Many countries require that passports are valid for 6 months after the return date and airline/immigration officials may prohibit entry unless this rule is observed. Please also ensure that the name on the passport corresponds with your airline tickets and that your passport contains at least one completely blank page to allow for immigration stamps. If you or any member of your party is not a Singaporean citizen, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If you are planning to combine some business with your holiday or if you are planning a visit for more than 30 days, different/additional visa requirements to those referred to above may apply to you. If these circumstances apply to you please contact the Embassy or Consulate of the country(ies) to or through which you are intending to travel, for further advice. If you are going on your honeymoon, we suggest you carry your Marriage Certificate.
Please note however that airlines now require the name on your passport to match your flight tickets even if you are newlywed, so if you are planning on travelling in your married name make sure you have changed the name in your passport before your holiday.
Many countries require certificates for mandatory vaccinations depending upon recent travel and current policy.
Please note that some vaccinations and prophylaxis courses must be started up to 6 weeks before travel. Health requirements and
recommendations may change and you must check the up to date position in good time before departure. See our terms and
conditions for further information regarding passports, visas and health requirements.

TRAVEL ISSUES & EMERGENCY

If any problems occur whilst on your holiday, please contact the manager of the hotel or our representative in the region. If this does not resolve the problem please contact your Travel Curator. We would much prefer to resolve any problem at source and at the time of occurrence (if possible). Please see our Terms and Conditions for further information. If you fail to follow the simple complaints procedure set out here and in our Terms and Conditions, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.


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