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The following Terms and Conditions apply to all holidays booked with Azurea Escapes (referred to as “we,” “us,” or “our”). Together, they form the foundation of your agreement with us. Please review them carefully, as they outline our respective obligations. In these Terms and Conditions, “you” and “your” refer to all individuals named in the booking, including anyone added or substituted later.

1. PAYMENT, BOOKING, AND CONFIRMATION OF YOUR HOLIDAY

a) To arrange a holiday, you can use our website or call us to request a quotation. Once satisfied with the quotation, you may: i) Visit the Payment page and complete the deposit or full payment online using a credit or debit card. ii) Call your Travel Curator to process your booking and payment over the phone. iii) Pay the specified deposit or full amount via the email link provided.

The individual listed on the quotation (“leader”) must have authorization from all parties named in the booking and, for any members under 18 years old, from their parent or guardian. By paying the deposit, the leader agrees to these Terms and Conditions on behalf of all party members and confirms their authority to do so. The leader is responsible for all payments and must be at least 18 years of age when the booking is made.

b) Due to the nature of the holidays we arrange, it may not be possible to confirm all requested components at the time of booking. Once we reasonably expect key elements to be available, we will process your payment, and a contract will be established, as described in (1c). If key elements are unavailable, we will notify you and not process your payment.

Processing your payment does not guarantee that all requested arrangements are confirmed. If you book online, any acknowledgment of receipt is not a confirmation of booking. Confirming all elements may take two weeks or more, and changes might be necessary. If we cannot confirm the key elements or provide acceptable alternatives, we will refund your payment. However, cancellations initiated by you prior to confirmation will incur standard cancellation charges as per clause 3.

c) A contract between us is established when we process your payment, and we will issue either a deposit receipt or a confirmation invoice if all arrangements are confirmed. If elements remain unconfirmed, we will communicate updates and provide a confirmation invoice once final arrangements are secured. The confirmation invoice outlines the contracted services. It is essential to check this document carefully and notify us within ten days of any discrepancies. We cannot accept liability for inaccuracies reported after this period. Ensure the names of all travelers match their passports.

d) A deposit specified on your quotation or advised by your Travel Curator must be paid at the time of booking. Some arrangements may require full payment upfront, which will be communicated to you. The remaining balance is due at least three calendar months before departure. Bookings made within three months of departure require full payment at confirmation. Failure to meet payment deadlines will result in cancellation, and cancellation charges in clause 3 will apply. Written notice of cancellation will be provided.

e) Payments made to authorized travel agents for holidays including flights are held on our behalf until transferred to us or refunded to you. For bookings without flights, funds are held by the agent until we issue the confirmation invoice, after which they are held on our behalf.

f) For online bookings or email correspondence, we will send confirmation invoices and relevant documents via email. You must regularly check your email and print necessary documents. If email communication is unsuccessful, we may contact you by phone or post. Some documents may only be sent by post. References to “writing” include emails.

g) You may contact us via email for inquiries or modifications, using the email address of your Travel Curator.

2. HOLIDAY AMENDMENT

If you wish to modify your confirmed holiday, the leader must notify us in writing as soon as possible. While we will endeavor to accommodate changes, they cannot be guaranteed. If changes are possible, we will provide a quote for additional costs, including supplier charges and a S$150 per person amendment fee. If modifications reduce the holiday cost by more than 10%, this will be considered a partial cancellation, and cancellation charges as per clause 3 will apply. Please note that changes to the group size or specific airline tickets may incur significant additional costs.

3. HOLIDAY CANCELLATION

Cancellations must be submitted in writing by the leader and are effective only when received at our offices. As we incur costs from the time of booking, cancellation charges will apply to the entire booking. If a single party member is being canceled, specific charges and adjustments will be communicated. Late booking and amendment fees are non-refundable in the event of cancellation.

Cancellation charges:

Time Before Departure When Notified	Cancellation Charges
90 Days or More	Deposits
Thereafter, it will follow the full deposit(s) paid in % of the invoice total
60 – 90 days	25%
31 – 60 days	50%
15 – 30 days	75%
Less than 14 days or no show	100%

If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else
(introduced by you) as long as the following conditions are met:

i) all suppliers and third parties accept the transfer of names or are able to re-book. Air tickets are rarely transferable.
ii) you sign an authorisation to transfer the holiday into another name.
iii) the transferee accepts these terms and conditions.
iv) the transferee provides us with new travel insurance details.

Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of S$150 must be paid. Any overdue balance payment must also be received.

4. CHANGES / CANCELLATION BY US

Occasionally we have to make changes and correct errors in our booking information both before and after bookings have been confirmed. We may also have to cancel confirmed bookings due to factors outside our control, mistakes, or if the minimum number of bookings required for a particular holiday have not been received. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We will notify you (or your travel agent) of cancellation at the earliest opportunity and, in the case of group arrangements which depend on a minimum number of bookings (which is not achieved), at least 30 days before departure.

Most changes will be minor (in which case the change will not entitle you to a refund or to change your holiday and no compensation will be due) but occasionally we may have to make a significant change. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your holiday. Significant changes include –

i) a change in your flight departure time by more than 12 hours
ii) a change of your departure or arrival airport to one that is significantly more inconvenient to you
iii) a change in your destination locality
iv) a change of accommodation to that of a lower standard.

If we have to make a significant change we will inform you (or your travel agent) as soon as reasonably possible. If there is time to do so before departure we will offer you the choice of one of the following options:

i) accepting the changes (for significant changes) or
ii) purchasing an alternative holiday from us, of a similar standard to that originally booked or
iii) cancelling or accepting the cancellation and receiving a full refund of all monies due.

If the alternative holiday is cheaper than the original one, we will refund the price difference, and if it is more expensive you will be charged for the difference. If we have to make a significant change or cancel we will, where compensation is appropriate, pay you, on an ex-gratia basis, reasonable compensation, with a minimum of S$200 but no more than S$1,000 per booking, depending on the circumstances and when the significant change or cancellation is notified to you, subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where:

(a) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (other than the case where there is a significant change which results in the reduction of our operation cost) or
(b) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached
(see above) or
(c) where your booking is cancelled, or a significant change made (which you accept) prior to or at the time of confirmation, as
set out in clause 1b.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Terms and Conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except as specified in clause 15 “Flights”), type of aircraft (if advised) or destination airport will all be treated as minor changes.

Very rarely, we may be forced by “force majeure” (see clause 8) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers or there is otherwise any reduction in costs on our part as a result), pay you any compensation or meet any costs or expenses you incur as a result. Please also see clause 16 “Late Arrivals, Delay and Denied Boarding”.

5. PRICING

All prices published in our brochures, marketing material and our website are for guidance only and are based on exchange rates in effect on the publication date. Although every effort is taken to ensure prices are accurate at the time of publication we cannot guarantee these prices. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

We reserve the right to alter or correct errors in any quoted or published prices at any time prior to a contract between us coming into existence.

Once the price of your chosen holiday has been confirmed on your confirmation invoice then subject to the correction of errors, we will only increase or decrease the price in the following circumstances.

Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as accommodation, fuel surcharges, landing taxes or embarkation or disembarkation fees at ports or airports which have been used to calculate the cost of your holiday.

Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment or late booking fees) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment or late booking fees), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment or late booking fees) or alternatively purchase another holiday from us as referred to in clause 4 “Changes and Cancellations by us”.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (ii) or (iii) as set out in clause 4. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.

A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your holiday as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.

We promise not to levy a surcharge within 30 days of departure. Subject to clause 4, no refund will be payable during this period either. In accordance with Air Navigation Order, an infant must be under 2 years of age on the date of their return flight to qualify for infant status. If it becomes a legal requirement for infants to have separate airline seats, we will have to pass the cost of this onto any guest travelling with an infant.

6. INSURANCE

It is a condition of booking that you have or arrange adequate insurance cover for personal liability, medical and holiday cancellation to be valid from the date when the contract between us comes into existence until the holiday is completed. When obtaining travel insurance, you must ensure that the insurer is aware of the type and destination of travel and any activities which you plan to undertake that may be considered high risk such as skiing, scuba diving, white water rafting, travel by light aircraft, paragliding, kite surfing, wind surfing, safaris, mountain trekking and so on. Please ensure that you are fully covered, in particular with regard to the maximum cancellation amount, and that you provide details of your insurer and policy number for our records. We may need to refer to this if you are involved in an accident. If you do not arrange the aforementioned cover, Azurea Escapes may, if it chooses, refuse your booking or cancel your holiday. In any event, Azurea Escapes will not be held responsible for any expenses, loss or damage you incur as a result of your failure to comply with this clause or the requirements of your travel insurance policy. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs

7. REQUIREMENTS ON HEALTH, VISA, AND HEALTH

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

8. FORCE MAJEURE

Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these Terms and Conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to political disputes, acts of war, threat of war, riots, terrorist activity (actual or threatened), border closures, industrial action (actual or threatened), technical problems with machinery, transport or equipment, government intervention, epidemics, pandemics, natural disasters, fire or explosion, inclement weather and acts of God.

9. PARTNERS’ CONDITIONS

Independent suppliers provide accommodation, services and transport. All bookings are subject to the third party conditions and regulations of these carriers/ transport proprietors/accommodation providers and service suppliers. These conditions may limit or exclude liability to you and may be subject to provisions of international conventions – copies are available from us on request. Many third-party suppliers require a waiver of responsibility to be signed, which may limit some of your rights vis a vis those suppliers.

10. LIABILITY

a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
iii) force majeure as defined in clause 8 above.

c) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
This will be the case even if the services did not comply with the laws and regulations of Singapore which would have applied had those services been provided in Singapore. The exception to this is where the claim or complaint concerns the absence of a safety feature that might lead a reasonable holiday maker to refuse to take the holiday in question.

e) As set out in these Terms and Conditions, we limit the maximum amount we may have to pay you for any claims you may make against us.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is S$3,000 per person affected unless a lower limitation applies to your claim under this clause or clause (f) below. You must ensure you have appropriate travel insurance to protect your personal belongings.

f) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (i) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (ii) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.

g) You must provide our insurers and ourselves with all assistance we may reasonably require. You must also tell us and the supplier concerned, about your claim or complaint, as set out in clause 18 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us, if our insurers or we want to enforce any rights that are transferred.

11. ACCURACY

All reasonable care has been taken to ensure that the descriptions, facts or opinions in our brochures and itineraries are accurate at the time of printing. Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. The layout and furnishing of rooms shown in photographs may change. During the lifespan of our brochure, advertised facilities, services, schedules, and laws and suppliers’ programmes may also change. Errors may also occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with your travel agent or us at the time of booking. We cannot accept responsibility for any descriptions, facts or opinions published in any third party or suppliers’ brochures or promotional material. Any description, facts or opinions in our brochures shall also not form part of the contract between us or have any contractual force.

12. DAMAGE AND BEHAVIOR

a) When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

b) The type of travel, which we offer, requires flexibility and must allow for alternatives. The outline itinerary as given for each holiday must therefore be taken as an indication of what each trip may accomplish, and not as a contractual obligation on the part of Azurea Escapes.

It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.

13. RISK ACCEPTANCE

You acknowledge that the nature of travel is adventurous and that as such some holidays may involve a significant amount of inherent personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort. Some activities incidental to the holiday may carry inherent risks and if you wish to participate you may be requested to sign an additional waiver form by the local supplier. It is your responsibility to ensure that you are physically fit enough to participate, that you have adequate protective clothing and safety equipment and take sensible precautions for your own safety and for the safety of any children for whom you are responsible.

14. EXPECTATIONS & SAFETY WHILE OVERSEAS

Please note it is the requirements and standards of the country in which any services, that make up your holiday are provided, which apply to those services and not those of Singapore. As a general rule, these requirements and standards will not be the same as Singapore and may often be lower. The infrastructure standards in certain overseas countries are often quite different from those accepted as the “norm” in Singapore. This can include levels of service and the reliability of transport, food, accommodation, communications, power and water supplies to name but a few. In addition you must take reasonable precautions for your own safety whilst on holiday. For example, you are advised not to walk alone at night in unlit areas and not to display jewellery or valuables.

15. FLIGHTS

a) It is a requirement of some airlines that all onward and return flights are reconfirmed at least 72 hours before departure. Therefore it is essential that you contact the appropriate airline or our representatives on arrival to reconfirm your flights. Remember to check current timings as they are subject to change and we recommend that, where possible, guests check in on-line 24hours prior to departure.

b) Many airlines, airports and governments levy a variety of taxes and surcharges including but not limited to departure, arrival, noise, environmental, fuel and security taxes or surcharges, which are often payable locally unless specifically shown on your tickets as being prepaid.

c) If you fail to utilise the outbound portion of your flight ticket the inbound portion will automatically be cancelled.

d) We are not always in a position at the time of booking to confirm the flight timings that will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs. Please note also your responsibility under 15(a) above.

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

16. DELAY, LATE ARRIVAL, DENIED BOARDING

We cannot accept responsibility if you miss your flight or transfer due to late check in, check in queues, delays in connecting transport or due to delays introduced by security procedures. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, you may pursue only the airline for the compensation or other payment due to you. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding.

17. ACCOMMODATION

The accommodation provided is only for the use of those persons named on the confirmation invoice and subletting, sharing
or assignment is prohibited.

18. COMPLAINTS & CLAIMS

In the event that you have a cause for complaint whilst on holiday you must immediately bring it to the attention of the management of the accommodation or relevant supplier and if unresolved, please obtain written confirmation from them of the complaint so that we will have the opportunity to correct the matter during the holiday. If you fail to do so you deprive us and our suppliers of the chance to investigate your complaint and to do our best to rectify it. If we are unable to resolve matters whilst you are on holiday and you remain dissatisfied you must write to us within 28 days of your return with full details. Please quote your booking reference on all correspondence. If you fail to follow this complaints procedure, your right to claim any compensation may be affected or even lost as a result.

19. LAW & JURISDICTION

We both agree that Singapore Law (and no other) shall apply to your contract and to any dispute, claim or other matter of any description that arises between us. We both also agree that the courts of Singapore shall have exclusive jurisdiction over any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us.

20. PRIVACY & PERSONAL INFORMATION

Your personal information and that of your party is important to us. We process all personal information in accordance with the General Data Protection Regulation (GDPR), applicable Singapore privacy laws and our privacy policy. Should you have any questions about how we handle your personal information and that of your party, please refer to our privacy policy which can be found on our website at this address: https://www.scottdunn.com/about/legalities/privacy-policy. Should you wish to stop hearing from us, by email or by any other means, please email us at dataprotection@scottdunn.com detailing how you wish us to use and store your personal information.

We are now required to collect Advance Passenger Information (API) for passengers prior to travel to many destinations. This information is required for immigration control and to aid aviation safety and security, and as such we require full passport details, passenger names, dates of birth and nationalities to pass onto the relevant airlines. In addition please note that we are required to pass on your mobile and email details to many airlines in case they need to contact you prior to travel. This information will not be retained by the airlines after your travel has been completed and will be used solely in the course of conducting your travel arrangements. Scott Dunn will not be held responsible if you fail to provide or comply with relevant API requirements

21. AGENCY

In general, we will act as an agent for, and sell various travel related products and/or services as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as our wholesalers and tour operators. Where we act as agent, any booking, advisory and other services (such as processing a change or cancellation with the relevant travel services provider) that we provide to you are collateral to that agency relationship.
Where we act as agent, our obligation to you is to (and you expressly authorise us to) provide booking and advisory services, including making travel bookings on your behalf and arranging relevant contracts between you and travel service providers. We exercise care in the selection of reputable travel service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings made on your behalf are made subject to the terms and conditions imposed by these travel service providers, including conditions of carriage, fare rules, change and cancellation policies and limitations of liability. The travel service provider’s terms and conditions are separate to our Booking Terms and Conditions (which cover our booking and advisory services provided to you). The relevant travel service provider’s terms and conditions can generally be accessed on their country-specific website.

IMPORTANT INFORMATION

The following Important Information should be read in conjunction with our Terms and Conditions, as together they form the basis of
your contract with us. Please read these carefully as they set out our respective obligations.

CREDIT CARDS

Azurea Escapes accepts Visa, MasterCard, American Express & Diners credit cards plus most bank debit cards. Most credit cards are widely accepted around the world, but please note that fees charged for their use vary dramatically from country to country. Fees in excess of 10% are not uncommon and exchange rates can be poor. Please check before using your credit card.

TRAVEL INSURANCE

It is a condition of booking with us that you and all members of your party obtain travel insurance, covering all elements of your holiday arrangements. If you are unable to supply details of sufficient travel insurance or a signed waiver, then we will be unable to issue your final travel documents. We highly recommend that you obtain travel insurance at the time of booking, rather than leaving it until close to your departure date, as this will provide cover in case you need to cancel your booking prior to departure. It is vital to ensure that your travel insurance policy, particularly general policies, such as annual or credit card policies, provide adequate cover for cancellation, missed departure, unused accommodation and all activities, particularly those considered hazardous, that you plan to undertake.

Activities considered hazardous include but are not limited to such activities as diving, rafting, trekking, skiing, horse-riding, paragliding,
kite surfing, bungee jumping, travel in light or single engine aircraft, safaris and many more. If in doubt whether an activity is covered
please ensure that you contact your travel insurance company. In many instances, insurance designed to cover a specific single journey
or specific activity will provide a much higher level of cover, than the general annual or credit card policies. Virtually all insurance policies will exclude any undisclosed pre-existing conditions, medical or otherwise, if in doubt always check with the insurance company prior to departure. Please see our terms and conditions for further information.

HEALTH, VISAS, & PASSPORT

Many countries require passports, visas and health certificates to be presented before entry is permitted. Please ensure that you and all members of your party, including infants and children, are in possession of a passport, valid for at least 6 months, prior to departure.
We will advise the passport, visa and health requirements for Singaporean Citizens at the time of booking but we strongly advise that
you contact the relevant embassy(ies) or consulate(s) and your doctor, in good time prior to travel, in order to check the latest advice
and regulations, as they can change at short notice.
Many countries require that passports are valid for 6 months after the return date and airline/immigration officials may prohibit entry unless this rule is observed. Please also ensure that the name on the passport corresponds with your airline tickets and that your passport contains at least one completely blank page to allow for immigration stamps. If you or any member of your party is not a Singaporean citizen, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If you are planning to combine some business with your holiday or if you are planning a visit for more than 30 days, different/additional visa requirements to those referred to above may apply to you. If these circumstances apply to you please contact the Embassy or Consulate of the country(ies) to or through which you are intending to travel, for further advice. If you are going on your honeymoon, we suggest you carry your Marriage Certificate.
Please note however that airlines now require the name on your passport to match your flight tickets even if you are newlywed, so if you are planning on travelling in your married name make sure you have changed the name in your passport before your holiday.
Many countries require certificates for mandatory vaccinations depending upon recent travel and current policy.
Please note that some vaccinations and prophylaxis courses must be started up to 6 weeks before travel. Health requirements and
recommendations may change and you must check the up to date position in good time before departure. See our terms and
conditions for further information regarding passports, visas and health requirements.

TRAVEL ISSUES & EMERGENCY

If any problems occur whilst on your holiday, please contact the manager of the hotel or our representative in the region. If this does not resolve the problem please contact your Travel Curator. We would much prefer to resolve any problem at source and at the time of occurrence (if possible). Please see our Terms and Conditions for further information. If you fail to follow the simple complaints procedure set out here and in our Terms and Conditions, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

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Your bespoke travel concierge, Azurea Escapes is your gateway to exceptional luxury experiences across the globe. Since our founding, we’ve been driven by the belief that travel should unlock the finest the world has to offer. Our carefully selected global partners help us deliver the highest standard of luxury while tailoring your experience to your unique preferences.

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